When customers reflect on your appointment, leave them so impressed that they tell their friends.
Your customer will give you one of two choices:
- Leave them - Leave unused groceries in their refrigerator, etc.
- Remove them - Take unused groceries with you or dispose of them in their exterior garbage.
Leave the kitchen cleaner than when you arrived (delight your customer).
- Customer items (pots, pans, etc) should be hand-washed, dried, and put away. Never use the customer’s dishwasher.
- Wipe down counters and rinse/clean the sink.
- Focus on the kitchen floor. Spot clean dirty areas. Only wear socks (optional) to minimize mess.
- Remove your trash from the kitchen (to exterior trash can or with you). Replace their trash bag.
💡Customers comment more on cleanup than cooking. Weird, but cleanup really matters.
Don't leave hot food out on the counter after you leave (put everything in the fridge). Why? If your customer isn't home and they're delayed on returning, they're at risk of food poisoning. We've also seen dogs eat their food :) 🐶
Always leave a menu card for customers standing up on their counter. Instructions will be found on your appointment page, but consider these notes.
- Column 1 - Fill this section out before you arrive to a customer's home to save time.
- Column 2 - Don't forget to add the customer's referral code. You want them to share!
- Column 3 - Add a personal (child or pet's name) note. Check off boxes as a reminder to yourself and a reminder to your customer of all you do.
💡When you cook for new customers, invite them to book one of your available weekly spots in person and on your menu card. Sometimes just mentioning this idea gets you a weekly customer.
At the end of every shift, take 3-4 photos.
Photo #1: Food
Take a pretty food photo for your customers to share with their friends. You'll be prompted to crop your photo into a rectangle. A Dinner Elf watermark is added.
- Use portrait mode (if you have it)
- Include most or all of the dinners in the frame
- Shoot from an angle (not overhead)
| 👍Good: Six dinners; Nice angle
| 👍Good: Portrait mode; Nice angle
| ⚠️Bad: Single dinner; Overhead angle; Out of focus
| ⚠️Bad: Dinners out of the frame; Fuzzy
💡Great photos get shared by customers and result in new business for you. 👍
Photo #2-3: Oven and stove
Take photos of the customer's oven and stove in an off position. Do this for safety.
Photo #4: Receipt
Include all line items and your total. This photo will be visible by your customer. 👀
Grocery total and note
Your customer reimburses you based on your reported grocery total.
💡If you want to reimburse a customer for anything (e.g. bad fruit, dropped food, etc), enter a lower grocery amount than your receipt total.
Your customers see your grocery receipts, so add notes to minimize complaints and avoid confusion.
Record what staples you and your customers provide so you're reimbursed correctly.
> If you provide a staple
Check items. Your customer reimburses you.
> If your customer provides a staple
Uncheck items. Your customer does not reimburse you.
> Review your staples total
> Record new, large containers used
Your customers reimburse you at $.50/container.
Close your appointment
⏳Close your appointment promptly to ensure your time in home stats (seen by customers) is accurate.
💡If you forgot to close your appointment, you'll get a reminder by text and email. If you don't close within 24 hours, you may not get reimbursed or paid.