Appointment wrap-up
When customers reflect on your appointment, leave them so impressed that they tell their friends.
ARTICLE QUICK LINKS
Leftover groceries
Your customer will give you one of two choices:
- Leave them - Leave unused groceries in their refrigerator, etc.
- Remove them - Take unused groceries with you or dispose of them in their exterior garbage.
Clean up
Leave the kitchen cleaner than when you arrived (delight your customer). Customers comment more on cleanup than cooking. Odd, but cleanup really matters.
- Wipe down counters and rinse/clean the sink.
- Focus on the kitchen floor. Spot clean dirty areas. Only wear socks (optional) to minimize mess.
- Remove your trash from the kitchen (to exterior trash can or with you). Replace their trash bag.
- Customer items (pots, pans, etc) should be hand-washed, dried, and put away. Never use the customer’s dishwasher.
This photo was sent from a customer. Yuck.
Hot food
Don't leave hot food out on the counter after you leave (put everything in the fridge). Why? If your customer isn't home and they're delayed on returning, they're at risk of food poisoning. We've also seen dogs eat their food :) 🐶
Menu cards
Always leave a menu card standing up on your customer's counter.
Instructions will be found on your appointment page, but consider these notes.
- Column 1 - Fill this section out before you arrive to a customer's home to save time.
- Column 2 - Don't forget to add the customer's referral code. You want them to share!
- Column 3 - Add a personal (child or pet's name) note. Check off boxes as a reminder to yourself and a reminder to your customer of all you do.
💡When you cook for new customers, invite them to book one of your available weekly spots in person and on your menu card. Sometimes just mentioning this idea gets you a weekly customer.
Tip: Don't add stickers to containers, as they become a mess after they're run through the dishwasher.
Photos
At the end of every shift, take 3-4 photos.
Photo #1: Food
Take a pretty food photo for your customers to share with their friends. You'll be prompted to crop your photo into a rectangle. A Dinner Elf watermark is added.
- Use portrait mode (if you have it)
- Include most or all of the dinners in the frame
- Shoot from an angle (not overhead)
👍 Good: Six dinners; Nice angle
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👍 Good: Portrait mode; Nice angle
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⚠️ Bad: Single dinner; Overhead angle; Out of focus
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⚠️ Bad: Dinners out of the frame; Fuzzy
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💡Great photos get shared by customers and result in new business for you. They also help support troubleshooting if a customer has questions about their appointment (e.g., they claim that something wasn't cooked).
Photo #2-3: Oven and stove
Take photos of the customer's oven and stove in an off position. Do this for safety.
Photo #4: Receipt
Include all line items and your total. This photo will be visible by your customer. 👀
Digital receipts
You may have a digital receipt(s) if you pre-order your groceries online.
- To upload your digital receipt, first take a screenshot and save it to your photo gallery. From your appointment page, click the receipt upload button, and choose your screenshot from your gallery.
- You cannot upload multiple receipt images. If the receipt is more than one screenshot, use the one with the receipt total. Keep extra images in your gallery or grocery app if/when they're ever needed.
- Your digital receipt should include (some) line items showing individual purchases, not just your total.
Grocery total and note
Grocery total
Your customer reimburses you based on your reported grocery total.
💡If you want to reimburse a customer for anything (e.g. bad fruit, dropped food, etc), enter a lower grocery amount than your receipt total.
Grocery note
Your customers see your grocery receipts, so add notes to minimize complaints and avoid confusion.
Staples
Record what staples you and your customers provide so you're reimbursed correctly.
> If you provide a staple
Check items. Your customer reimburses you.
> If your customer provides a staple
Uncheck items. Your customer does not reimburse you.
> Review your staples total
> Record new, large containers used
Your customers reimburse you at $.75/container.
Tips
If your customer didn't tip you on your appointment, they can tip in you cash or offline (e.g., Venmo).
Departure
Customers like to know when you depart. If they're not around, send them a short text.
Close your appointment
Be sure to close your appointment while still in your customer's home so your departure timestamp is accurately reflected in your stats (e.g., average time in home). Closing also charges your customer and reimburses you for groceries. 👍
⚠️ If you don't consistently close your appointment the same day as your appointment, we reserve the right to charge you a $20 fee for every day you're late (very rare).